Groundly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business guidance platform and related services (collectively, the "Service").
Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide
- Account Information: When you create an account, we collect your name, email address, and password.
- Business Information: Information about your business, including business name, industry, website URL, social media profiles, and other details you provide to help us personalize our service.
- Communications: Messages, questions, and content you submit through our chat interface and other communication features.
- Payment Information: If you subscribe to paid features, we collect billing information through our secure payment processor.
Information Collected Automatically
- Usage Data: Information about how you use our Service, including features accessed, time spent, and interaction patterns.
- Device Information: Browser type, operating system, device identifiers, and IP address.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.
Information from Third Parties
- Public Business Information: We may collect publicly available information about your business from your website, social media profiles, and other public sources to provide personalized recommendations.
- Authentication Providers: If you sign in using Google or other third-party authentication, we receive basic profile information from those services.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Personalize your experience and deliver tailored business insights and recommendations
- Generate marketing content, strategies, and action plans specific to your business
- Respond to your inquiries and provide customer support
- Send you updates, marketing communications, and other information (with your consent)
- Analyze usage patterns to improve our AI models and service quality
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf, such as cloud hosting (Google Cloud Platform), payment processing, and email delivery.
- AI Processing: Your business information and chat content is processed by our AI systems (powered by Google's Gemini) to provide personalized recommendations. This data is used solely to deliver the Service.
- Team Members: If you use our team collaboration features, information may be shared with team members you authorize.
- Legal Requirements: When required by law, legal process, or to protect the rights, property, or safety of Groundly, our users, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication using industry-standard protocols
- Regular security assessments and monitoring
- Access controls limiting employee access to personal data
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We may retain certain information for longer periods as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.
You can request deletion of your account and associated data by contacting us at support@groundly.ai.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us at support@groundly.ai.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences and settings
- Understand how you use our Service
- Improve and personalize your experience
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Groundly
Email: support@groundly.ai